Bow Valley College is committed to protecting you from cyber threats. Multifactor Authentication (MFA) is something all students can use to help increase their account protection.
The College strongly recommends that students use the Microsoft Authenticator app (free on iOS and Android) for MFA. This app is downloadable from your device’s app store.
Only use these instructions if you do not want to use the video instructions on this page.
Multifactor Authentication (MFA) Setup:
- Install the Microsoft Authenticator App from the iOS or Android app store.
- Go to https://aka.ms/mfasetup
- Check the Authenticator app or token selection.
- Click the ‘Set up Authenticator app’ button.
- Follow the steps starting at #2, adding a ‘Work or school account’, and then scanning the image on-screen to complete the configuration.
- Click ‘Next’ to complete configuration, then click ‘Finish’.
- If prompted to register your device, click ‘Yes’ or ‘Approve’.
- You should now see the Authenticator app registered on the screen. Under ‘what’s your preferred option?’, select ‘Notify me through app’.
This will now allow for prompts within the Microsoft Authenticator app to handle any MFA requests. Please note that this app can be used to handle other accounts where you utilize MFA for authentication.The CSOC encourages the use of MFA wherever possible, including on personal accounts - Visit the ITS Service Desk in-person on the 3rd Floor, North Campus:
- Monday to Friday: 8:00am-8:00pm, Saturday: 8:30am-2:30pm
- Call the ITS Call Centre at: 403-410-1611 or toll-free: 1-866-615-8923
- Call Centre hours: Monday to Friday: 7:30am-8:00pm, Saturday: 8:30am-2:30pm
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Need some assistance?
Library
The library (2nd Floor, North Campus) can help with technology support and questions. Check the library website for more information about hours and services.
ITS Service Desk
The ITS Service Desk can help with password resets, questions about your BVC account, and general computer support.
