Computer education and support
The library (2nd Floor, North Campus) can help with technology support and questions. If you need to use a computer, the library also has computers and other technology available. Check the library website for more information about hours and services.
The ITS Service Desk can help with password resets, questions about your BVC account, and general computer support.
- Visit the ITS Service Desk in-person on the 3rd Floor, North Campus:
- Monday to Friday: 8:00am-8:00pm, Saturday: 8:30am-2:30pm
- Call the ITS Call Centre at: 403-410-1611 or toll-free:1-866-615-8923
- Call Centre hours: Monday to Friday: 7:30am-8:00pm, Saturday: 8:30am-2:30pm
Note: Bow Valley College is unable to fix student computers. If your computer is broken or slow, please take it to a computer repair store.
The following video and handout will show you how to access Microsoft365 as a registered Bow Valley College student.
*The license will expire when you are no longer enrolled at Bow Valley College
If you are planning on buying a new computer, most BVC programs require:
- Mid-tier Windows or Mac computer (running the latest operating system and all recent security patches)
- Microphone
- Webcam
- High-speed internet connection
- For a better experience with online meetings, we recommend using a computer that has a minimum dual-core processor and 8.0 GB RAM (or higher)
Chromebooks/tablets are not recommended and may not support all the software/services you need to participate in your classes.
Some departments/programs (ie: School of Technology, Centre for Entertainment Arts) may have specific computer requirements. We recommend that you speak to your department about tech requirements before purchasing a new device.
Microsoft Teams
- Windows: Windows 10 or 11
- Mac: Microsoft Teams will only work on the last 3 most recent versions of MacOS. Older Macs will not be able to install the Microsoft Teams desktop app (but you can still use the web version). Click on the Apple support page to learn more, or talk to a family member, friend, or Mac expert to get help upgrading your computer.
Recommended internet browsers:
- Google Chrome
- Microsoft Edge
- Apple Safari
