- May 04, 2020
- September 01, 2020
- January 07, 2021
- May 05, 2021
- September 01, 2021
- Any-time Online
- In Class
Tuition & Fees
International: CAD $13,574
A full course load is 5 courses per term. Students may elect to take fewer courses each term; however, it will take longer to complete the program.
Gain the skills needed to manage information in a hospital nursing unit. Topics covered include basic human needs, hospital organization, medical terminology, medical orders, communication skills, telephone and reception activities, and hospital information systems. Our graduates have excellent employment prospects with a high rate of recruitment.
This is a one-year (two terms/30 weeks total) Certificate program. A full course load is five courses per term. Students may elect to take fewer courses each term; however it will take longer to complete the program.
The Hospital Unit Clerk Certificate is also available online. This gives you the flexibility to study at home. Your online instructor is available to provide support and feedback through email.
Plan the sequence of your courses! These course planners are for prospective students only. If you are a current student, please refer to your D2L program page from program planners.
Work Experience (Optional)
Work Experience (practicum) offers you the opportunity to use your new skills in the workplace, receive strong mentorship, gain valuable experience, and enjoy networking opportunities. Work Experience is offered as an unpaid, non-credit work placement scheduled immediately following the successful completion of all required courses (Calgary placement only).
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search and candidates are responsible for demonstrating a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience placement.
Find out more! Work Experience
- Credit in English Language Arts 30-1 or minimum 65% in English Language Arts 30-2 or equivalent
- Credit in a Grade 10 math (excluding Math 10-4 and Math 16 levels)
Successful completion of the General Educational Development (GED) test that consists of five tests with a minimum score in the following sections:
- Interpreting Literature and Art: 520 minimum standard score
- Writing Skills: 520 minimum standard score
- Math Test: 450 minimum score
- Satisfactory results on the Bow Valley College Admissions Test
English Language Proficiency Requirements
For applicants whose first language is not English, please review English language proficiency requirements.
Course Listings Request More Information
South Campus – Main Floor
International Learner Applicants
North Campus – Third Floor
"Bow Valley College is the leading program for the unit clerk profession. It builds knowledge and confidence. I would not be the employee I am today without the Chiu School of Business and their commitment to their students."
Hospital Unit Clerk Graduate 2014
Curriculum subject to change.
Hospital Unit Clerk
Health care settings are fast-paced environments that require employees to manage a variety of tasks. Many of these tasks require proficiency in the Microsoft Office Suite and keyboarding skills. This course is aimed at providing the knowledge and skills essential for computer applications and their operating system (Microsoft Office Suite 2016, Windows 10) for the health care settings. Keyboarding speed and accuracy are also emphasized.
Learners examine interdisciplinary roles and responsibilities needed to be successful in an administrative support role within healthcare. Through an exploration of wellness, time management, communication, and diversity, learners apply strategies to enhance personal attributes and interpersonal relationships in the workplace.
Learners explore common fundamental topics within various healthcare settings with a focus on organizational structure, team member roles, safety, policies, and procedures. This course examines the importance and impact of legislation, regulations, and ethics required for success and employment in healthcare administration.
Medical Terminology I introduces learners to industry accepted language and conventions in health care. This course provides learners an opportunity to interpret and apply commonly used medical terms, symbols, and abbreviations.
Confident business communication requires learners to explore the changing landscape of digital media, while developing writing skills and techniques to compose competent, professional communications. In this course, learners explore research tools to aid in effective oral presentations and strengthen interpersonal skills to be an effective communicator in the Canadian workplace.
Learners explore hospital records and the processing of a variety of medical orders related to patient assessments, treatments and outcomes. Focus is on the vital role Hospital Unit Clerks play in preparing requisitions for tests and treatments, transcribing, and processing orders to complete the administrative cycles of client admissions, transfers and discharges.
Prerequisites: HUCL1201 and HUCL1401
This course continues the instruction in the language of medical terminology and builds on the previously learned subject matter in HUCL 1401. Medical Terminology II integrates word components into exploring body systems, pathological conditions, lab and diagnostic procedures, and medication/drug classifications.
This course introduces the learner to the skills a Hospital Unit Clerk needs to electronically manage information in the hospital setting. Practice is provided with the use of computerized Patient Care Information System, like those in use by Alberta Health Services.
Prerequisites: HUCL1201 and HUCL1401
Applying previously learned theory and practice, learners assume the role of a Hospital Unit Clerk to integrate the fundamental administrative skills required for the daily complex operations of a hospital unit. Learners explore health delivery and organization and the appropriate use of communication devices. Interpersonal skills, proactive team and personal strategies to manage the volume and dynamics of hospital administration are also examined.
The central theme of the course focuses on the relationship between thinking, human behaviour, and organizational effectiveness. Opportunity is provided for learners to experience incidental learning as they evaluate their own behaviour. Learners explore how concepts and ideas pertaining to human behaviour can transform self, relationships, and the workplace.
Work Experience Courses
This course prepares learners for employment opportunities by developing marketing tools and skills for interviews.
Prerequisite: Completion of 15 program credits
This course will bridge classroom study with the Calgary workplace through experiential learning. Representing Bow Valley College, students will have opportunity to use their new technical skills; observe/integrate into office culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to their resumes; possibly gain employment or referral; and receive evaluation from Host. Regular attendance in placement is key to success. Open communication is maintained throughout placement among Students, Hosts and Student Engagement Officers. Students are required to complete and submit a Student's Evaluation at the conclusion of placement.
Successful completion of the work experience application process
- Completion and passing grades in all required program courses
- Completion of ADMN9998 Employment Preparation (non-credit)
- Completion of TOWES
- Minimum B- in MGMT1201, ADMN1701, HUCL1701
- Minimum overall GPA of 2.60
- Commitment (attendance, punctuality, professionalism), as determined jointly by Program Coordinator, Instructors, and Student Engagement Officer
- Student has been successfully placed with an approved host
The Hospital Unit Clerk Certificate is an intensive 30-week program that prepares graduates to perform a variety of administrative, clerical and reception duties within a hospital, continuing care or other medical facility. Unit clerks are responsible for communicating with a variety of health care professionals and clients, processing admissions, client transfers and discharges, processing physician orders, assembling forms for client charts, and many other administrative and clerical tasks.
Hospital unit clerks are expected to maintain their composure, particularly in highly stressful situations, while tactfully addressing the needs of hospital personnel, visitors, clients, and the general public. Unit clerks should be able to prioritize and multi-task in order to ensure the smooth operation of a hospital unit. These activities require excellent interpersonal, communication, organizational, and stress management skills. The ability to work effectively with others as part of team and a genuine interest in patient well-being are also important.
Employment statics for various occupations are updated and managed by the Alberta Government. Please refer to the Alberta Learning Information Services: Occupation Profile (link below) for the most current information. Positions for Hospital Unit Clerks are competitive and dependent on labour market conditions.
Hospital unit clerks typically find work in public hospitals (Alberta Health Services), long-term care facilities, private and specialist's offices, government offices with medical related departments, and nursing services organizations.
The Alberta Government provides up-to-date information on Alberta’s occupational profiles including wage and salary information. Click on the link to find out more.
Bow Valley College prepares the medical office assistant learner for employment in a medical or health-related clinic. The program includes training in both administrative and clinical skills appropriate for the medical office or clinic, which includes financial management skills, medical billing, and the use of health care applications.
The hospital unit clerk learner is prepared for employment in a hospital setting. The program includes training in processing medical orders, operating hospital information applications, and administrative skills for a hospital nursing unit. Some health regions specify that a hospital unit clerk certificate is a job requirement. However, hospital unit clerk graduates have transferable skills that enable them to find employment in other health settings as well.
There are several courses that are identical in the two programs. If a learner completes one of the programs, and wishes to gain a certificate in the other, the learner can apply for transfer credit for these identical courses.
Yes. The Chiu School of Business has many learners that return as adults and bring excellent life and work experience skills to their learning and new careers. Job opportunities for program graduates are significant regardless of age. Employers seek candidates who demonstrate maturity and sensibility.
Planning your course schedule according to availability and prerequisites requires some consideration.
Plan the sequence of your courses with the program schedule located in the Program Description > Course Schedule.
Once you are a registered student in a program at the Chiu School of Business, our student engagement officers can also assist you with planning.
Though optional and not a requirement to graduate, learners are encouraged to apply for Work Experience (practicum), as Work Experience directly bridges classroom study with the skills needed in the workplace. Learners have an opportunity to use their new technical skills; observe and integrate into the workplace culture; work on soft skills/communication skills; network with industry colleagues; gain reference(s); add experience to your resume; possibly gain extended employment or referral; and receive evaluation from the host.
Applicants must meet all eligibility criteria and follow the application process to be accepted into Work Experience. The application process aligns with the competitive nature of a job search. Candidates are responsible and demonstrate a high level of professional and program expectations. Not all applicants are guaranteed a Work Experience position.
Applications for Work Experience (4 to 6 week unpaid practicum) are accepted by the Student Engagement Officer with Work Experience scheduled to commence immediately following the successful completion of all required courses in the final term. Interviews and placements are arranged during final term through the Student Engagement Officer (Calgary placement only).
It is important to note that both ADMN9999 ($200) and prerequisite ADMN9998 ($150) are non-credit courses and therefore not covered by student loans; students are encouraged to budget accordingly.
If you are taking an online course, you should make sure your computer has the following applications:
- Reliable internet access – DSL or cable connections are highly recommended.
- We recommend Windows 7 or 10 (preferred) or Mac OS software; Microsoft Office 2013 (minimum); Adobe Acrobat Reader; and a media player such as Adobe Flash Player, QuickTime, or Windows Media Player.
- Some courses might require additional software or applications packages. You will be given this information before starting the course.
- We recommend Mozilla Firefox, Google Chrome, and Safari as browsers. D2L does not work well with Internet Explorer.
The approximate cost of textbooks and other supplies is estimated at $750 per term.